Return & Refund Policy

Welcome to Infotronics Shop. We value your satisfaction and strive to ensure every product purchased from our online store meets your expectations. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return within 7 calendar days from the date you receive your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, cables, warranty cards, and promotional items.
• Be accompanied by the original invoice or proof of purchase.

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

• Software licenses and activation keys.
• Downloadable digital products.
• Customized or special-order products.
• Printer cartridges or consumables that have been opened.
• Products with broken manufacturer seals.
• Clearance or sale items marked "Non-Returnable."
• Products damaged due to misuse, negligence, or unauthorized repair.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged product, defective product, or the wrong product, please notify us within 48 hours of delivery.

Please include:

• Your order number.
• Photos showing the issue.
• A brief description of the problem.

After verification, we will arrange a replacement, repair, or refund at no additional cost.

4. Exchange Policy

Eligible products may be exchanged for:

• The same product.
• A similar product of equal value.
• A different product (price difference payable or refunded).

Exchanges are subject to product availability.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued using the original payment method whenever possible.
• Bank processing times may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was supplied.
• The product is defective.
• The item was damaged during delivery.

For approved warranty or supplier-related returns, Shop Infotronics will cover the return shipping costs.

7. Order Cancellation

Orders may be cancelled before dispatch.

If an order has already been shipped, it will be treated as a return under this policy.

8. Warranty Claims

Many products sold by Shop Infotronics are covered by manufacturer warranties. Warranty periods vary depending on the manufacturer and product.

Warranty does not cover:

• Physical damage.
• Water damage.
• Electrical surges.
• Accidental misuse.
• Unauthorized modifications.
• Normal wear and tear.

Customers may be required to present proof of purchase for warranty service.

9. How to Request a Return

1. Contact Customer Support.
2. Provide your order number.
3. Explain the reason for the return.
4. Attach supporting photographs where applicable.
5. Wait for return authorization before sending the product.

Unauthorized returns may not be accepted.

10. Inspection Process

Returned products are inspected upon receipt.

Shop Infotronics reserves the right to reject returns where:

• Products have been used.
• Packaging is missing.
• Components or accessories are incomplete.
• Damage occurred after delivery.

11. Refund Exceptions

Refunds may be refused where:

• The product has been intentionally damaged.
• The return request is outside the return period.
• The product is not in resalable condition.
• Serial numbers or security labels have been removed or altered.

12. Contact Us